The 8-Hour Obsession: Why MSPs Should Focus on Outcomes, Not Clock-Watching

Time tracking has become an obsession in the MSP world, with owners fixated on extracting every billable minute from their teams. But what if this focus on the clock is actually hurting your bottom line? Research reveals some surprising truths about productivity, trust, and what really drives results in technical teams. It's time to challenge the conventional wisdom about the 8-hour workday.