The 8-Hour Obsession: Why MSPs Should Focus on Outcomes, Not Clock-Watching
Time tracking has become an obsession in the MSP world, with owners fixated on extracting every billable minute from their teams. But what if this focus on the clock is actually hurting your bottom line? Research reveals some surprising truths about productivity, trust, and what really drives results in technical teams. It's time to challenge the conventional wisdom about the 8-hour workday.
Mapping Your MSP's Growth Journey: Understanding the Operational Maturity Framework
Are you growing—or just getting busier? Many MSPs struggle to measure true progress. This article explores the five levels of the Operational Maturity Framework (OML), helping you assess where you stand and what it takes to scale sustainably. From firefighting to industry leadership, discover the roadmap to operational excellence.
The Curious Case of the Unsupported Azure Virtual Desktop and the Silent Windows 11 Limbo
Managing Azure Virtual Desktop (AVD) environments can present unexpected challenges, especially when it comes to operating system support and virtual machine configurations. Recently, I encountered a perplexing issue with a client's AVD host that led to a surprising discovery about Azure VM SKUs and Windows 11 updates. This story highlights the importance of proactive monitoring and staying informed about Azure's evolving documentation.
We Need to Talk About Open/Exposed Ports
“Could I interest you in everything? All of the time?”
There is a disturbing amount of devices that are connected to the internet and have ports open to the world that should not be open. Follow along in this article as I uncover and bring to light an area of cybersecurity that seems to get missed.