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Featured industry: MSPs & MSSPs

Consulting for MSPs, from someone who’s worked inside them.

I’ve been the helpdesk tech, the sysadmin, and the lead cloud engineer building an Azure practice from nothing. Now I help MSPs plan better, deliver more, and take on work their bench doesn’t have room for.

Book a free callWhat I do for MSPs
inside MSP operations, helpdesk to lead cloud engineer
5 yrs
inside MSP operations, helpdesk to lead cloud engineer
Azure managed-services practice built from scratch
1
Azure managed-services practice built from scratch
person MSPs are the sweet spot, but not the limit
1–25
person MSPs are the sweet spot, but not the limit

Real MSP experience

Planning, Delivery & Capacity

Tenant drift nobody has time to audit. Migrations that need planning before anyone touches production. Clients asking for a roadmap. Vendors pitching you every week. This is where I come in.

Client tenant & security assessments

M365, Entra ID, and Intune reviews for your clients, with a prioritized remediation roadmap your techs can work through.

Key capabilities

  • Security configuration audit
  • Conditional access and MFA review
  • Intune compliance posture
  • License optimization

AD to Entra ID & SharePoint migrations

Get client offices off on-prem AD and file servers: Entra ID, Intune, and SharePoint, planned and delivered start to finish.

Key capabilities

  • AD to cloud-only Entra ID
  • Entra join and Intune enrollment
  • File shares to SharePoint and OneDrive
  • Server retirement

Migration strategy & runbooks

I design the migration; your team or contractor executes it with a step-by-step runbook, rollback plan, and test checklist.

Key capabilities

  • Migration architecture
  • Execution runbooks
  • Rollback and contingency plans
  • Timeline and effort estimates

Client roadmaps & white-label vCIO

Technology roadmaps, budgets, and QBR-ready material for your clients, or ongoing vCIO delivered under your brand.

Key capabilities

  • 1–3 year roadmaps
  • Budget forecasts
  • QBR deliverables
  • White-label delivery

Stack & vendor selection

Vendor-neutral guidance on RMM, PSA, backup, security, and deployment tooling, based on what fits your operation.

Key capabilities

  • RMM and PSA evaluation
  • Security stack review
  • Backup platform analysis
  • Vendor risk review

Project overflow capacity

Extra experienced hands when the plan is ready but your bench isn’t: Azure builds, infrastructure projects, M365 migrations.

Key capabilities

  • Azure infrastructure
  • Server and network projects
  • Microsoft 365 migrations
  • Recurring monthly hours

Your Clients Stay Your Clients

Silverfern also works directly with businesses now, so it’s worth being explicit: when you bring me in on one of your clients, I work as part of your team. I won’t solicit your clients, and I won’t take direct work from them without your agreement. NDAs are standard, and nothing I learn at one MSP is shared with another.

MSP Questions

Common questions from MSP owners and operators.

Will you go after my clients?
No. When an MSP brings me in on one of its clients, that client relationship stays yours. I work as an extension of your team, I won’t solicit your clients, and I won’t take on direct work from them without your agreement. Silverfern now also works directly with businesses, but never with an MSP partner’s clients behind that MSP’s back.
What’s your MSP background?
Five years inside MSPs, out of about eight years in IT. I worked up from helpdesk to systems administration to Lead Cloud Engineer, where I built an Azure managed-services line of business from scratch, led the internal cloud adoption project, and ran client migrations, including flying on-site for a migration cutover during an acquisition.
What size MSPs do you work with?
Everything from solo operators to teams of 75+. The sweet spot is MSPs with roughly 1–25 people, where there is real work to do but no dedicated architect or vCIO on staff.
Can you work inside our tools?
Yes. I have worked across a range of RMM, PSA, and documentation platforms, and can usually get up to speed on your stack and workflows in days, not weeks.
How does billing work for MSPs?
The same as everyone else: $80/hour USD, all time billed including coordination, no retainer. Many MSPs use a recurring block (for example, 20 hours a month) for overflow; hour caps are easy to agree up front.

Writing for MSPs

Quick response time

Stretched bench? Big client project coming up?

Book a free 15 or 30 minute call and we’ll work out whether advisory, overflow capacity, or both make sense. $80/hour, no retainer.

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