Terms of Service
These terms govern your use of our website and services. Please read them carefully.
Last updated: January 2025
Agreement to Terms
By accessing or using the website silverferntc.com or any services provided by Silverfern Technology Consultants LLC (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our website or services.
Description of Services
Silverfern Technology Consultants provides IT consulting services, including:
- IT strategy, roadmaps, and fractional CIO / vCIO advisory
- Microsoft 365, identity, and security assessments
- Azure and cloud consulting, migrations, and cost optimization
- IT infrastructure consulting and project support
- Vendor and technology selection
- Automation and scripting
- Merger and acquisition IT integration support
- Consulting, advisory, and project support for managed service providers (MSPs and MSSPs)
Use of Our Website
Permitted Use
You may use our website for:
- Learning about our services and capabilities
- Contacting us for business inquiries
- Accessing resources and information we provide
- Any other lawful purpose related to our business
Prohibited Use
You may not use our website to:
- Violate any applicable laws or regulations
- Transmit harmful, threatening, or harassing content
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our website
- Collect personal information without consent
- Use automated tools to access our website without permission
Service Agreements
Specific IT services are governed by separate service agreements that will include:
- Detailed scope of work and deliverables
- Pricing structure and payment terms
- Service level agreements (SLAs)
- Confidentiality and data protection clauses
- Intellectual property ownership terms
- Termination and dispute resolution procedures
Pricing and Payment
Service pricing and payment terms are detailed in individual service agreements. All pricing, billing schedules, and payment terms will be clearly outlined before any work begins. We accept various payment methods and offer flexible payment arrangements when appropriate.
Intellectual Property
Unless otherwise specified in a separate agreement:
- Silverfern Technology Consultants retains ownership of proprietary tools and methodologies
- Client retains ownership of their business data and information
- Custom developments may be subject to specific IP arrangements
- All intellectual property rights are clearly defined in service agreements
Confidentiality
We understand the sensitive nature of IT infrastructure and business operations. We commit to maintaining strict confidentiality of all client information and will sign appropriate non-disclosure agreements as part of our service engagement process.
Limitation of Liability
To the fullest extent permitted by law, Silverfern Technology Consultants LLC’s liability for any claims related to our services shall not exceed the amount paid for the specific services that gave rise to the claim. We are not liable for indirect, consequential, or punitive damages.
Warranty Disclaimer
Our services are provided “as is” without warranties of any kind. While we strive for excellence and use industry best practices, we cannot guarantee specific outcomes or results. Any warranties related to specific services will be outlined in individual service agreements.
Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. We comply with applicable privacy laws in both the United States and Canada.
Termination
We reserve the right to terminate or suspend access to our website immediately, without prior notice, for any violation of these Terms. Service agreements have their own termination clauses that will be specified in individual contracts.
Governing Law
These Terms are governed by the laws of New York State for our US operations and Ontario provincial law for our Canadian operations, without regard to conflict of law principles.
Dispute Resolution
We prefer to resolve disputes through direct communication. If formal resolution is needed, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (for US clients) or applicable Canadian arbitration procedures (for Canadian clients).
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
Contact Information
If you have questions about these Terms of Service, please contact us:
Email: service@silverferntc.com
Legal Address:
Silverfern Technology Consultants LLC
418 Broadway, Ste R
Albany NY, 12207
United States
Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Silverfern Technology Consultants LLC regarding the use of our website and services.
Effective Date: These Terms of Service are effective as of January 1, 2025. By using our website or services after this date, you agree to these terms.